Thank you for shopping at https://lileimirrorfactory.com. This policy applies to all orders shipped to the United States.
1. Order Processing & Shipping
- After payment is confirmed, we will process and ship your order within 5 working days.
- Once your package ships, we will send you the tracking number by email and update it on your order page. You can track your package online.
- Standard shipping to the USA takes approximately 8–12 business days. Delivery delays may occasionally happen due to customs or carrier issues.
2. Returns, Damages & Refunds
Damaged or Incorrect Items
If you receive broken, defective or wrong items, please send clear photos within 48 hours of package delivery. We will offer either a replacement or full refund.
Change of Mind / Buyer’s Remorse
You may cancel your order and get a full refund before shipment. Once the package has been shipped, returns are allowed, but the buyer is responsible for the return shipping cost. We do not cover return freight.
Mystery / Surprise Box Notice
Our mystery boxes contain random hair accessories. We cannot guarantee you will receive a specific character or item inside the box. All sales for mystery boxes are final once shipped.
3. How to Submit a Refund Request
Send your request via email: oliviaaaa2024@outlook.com or WhatsApp. Please include your order number and supporting photos. We will review your request and process the refund through PayPal once approved.
4. Contact
For all after-sales support, please visit our Contact Us page.